Questions, answered.

Pick a package and order. We confirm and send a secure payment link: card or CliQ bank transfer.

You send the brief, we confirm and start. You get updates until delivery.

Yes, before we start. You pay the difference.

When we have your brief and any files we need.

The list under the description (What we will ask you) shows what to prepare. Send it after you order, and delivery starts once we have it.

In your client portal at panel.supportefy.com. After you pay we create your account, issue an invoice for your order and open a project for it.

Both. The team works in Arabic and English, so send your brief and messages in either.

Message us by email or WhatsApp and we agree the next step together. The delivery time only starts once we have your brief and files, so you can also order now and send the brief when you are ready. If you cancel instead, the refund policy applies.

Each package lists its revisions. Add an extra revision when you order if you need one.

One round of changes to the work we delivered, sent together. A new direction or a new brief is a new job, and we quote it separately.

Where the add-ons list shows Rush delivery, tick it. It cuts the delivery time to about half, and the new date and total update before you order.

Changes beyond the revisions in your package are quoted separately, so you know the price before we start.

Yes. You get the final files and the rights to use them.

Cancel before work starts and you get a full refund. After work starts, we refund the part not done yet.

By the hours already logged on your order, at $35 (25 JOD) an hour: you get back the price minus those hours. Ask within 7 days by email or WhatsApp. Refunds go back the way you paid, to your card through Stripe or to CliQ, within 10 business days of approval.

Digital products are not refundable after purchase.

A rent-vs-own cost sheet for your business, a feature list split into v1 and later, a clickable prototype of 15 to 25 screens, an architecture note, and a fixed quote for the build and the care plan.

You keep the prototype, the feature list and the cost sheet. If the numbers say a booking subscription suits you better, the cost sheet says so.

Yes: 50% of the fee comes off the build price if you sign the build within 30 days of receiving the Blueprint.

Yours. The app is published on your own Apple and Google developer accounts, and the customer data sits on a backend in your name.

Each package lists its files. Logo packages include vector, PNG and source files. Other design work comes in the formats the package lists, ready to publish.

An MP4 in the size the package lists. Need another shape (9:16, 1:1, 16:9) or 4K? Tick the extra format or 4K export add-on where it is offered.

Yes. You send a collaborator request or a staff account with the permissions the job needs, and you can remove it when we finish.

Tell us which you prefer. We can work on a copy of your theme and publish it only when you approve.

The screens in Figma, with the prototype or design system when your package lists them.

Admin access or an export of your products, customers and orders, and the platform you are moving to. The package lists the volume it covers.

After you order we agree a time that suits you, and the call runs for the length of your package.

A link to your store or product and the questions you want answered. The more specific, the more we cover.

Order another session. Each call is its own package.

Yours. We set it up on your own API account, and you pay the provider directly for usage. Your keys stay with you.

Where the package lists tests, yes. Send sample inputs and the output you expect, and we test against them.

We quote every build at a fixed price, set in your Blueprint. For context, one published vendor guide puts a basic booking app at $20,000 to $30,000 and a mid-tier one at $40,000 to $60,000. Those are another company's figures, not our price; the cost page lists the sources.

$3,500, a fixed price, delivered in 14 to 21 days. 50% of it is credited to the build if you sign within 30 days.

Usually not. For 1 to 5 staff, renting Booksy, Vagaro, Jobber or Housecall Pro costs less than building and keeping an app, even over 3 years. Owning starts to make sense with many seats or locations, high marketplace commissions, or a way of working those tools do not fit.

The app care plan keeps it running: OS and SDK updates, app store policy changes, monitoring, backups and a set number of small change hours a month. It is quoted monthly from your build.

Yes. The Lawn By Moe app runs seasonal lawn care and snow removal contracts, with Stripe payments and an office dashboard. Your Blueprint maps your own plans and billing.

Not always. Some companies start with a customer app and an office dashboard, and add a crew app later. The Blueprint splits the features into v1 and later so you pay for what you need first.

On list prices, usually not for a small crew. A 5-user Jobber Grow plan is $299 a month on monthly billing. Owning pays when the software does not fit how you sell and schedule, or when you want the app and the customer data in your own name.

Not one that is live yet. Our live booking apps are Lawn By Moe (home services) and Laqtah (a booking marketplace). A salon app needs many of the same parts: priced services, bookings tied to a schedule, payments, notifications and an admin.

Published ranges vary widely: one vendor guide lists $20,000 to $30,000 for a basic booking app and $40,000 to $60,000 for a mid-tier one, and Clutch says most app projects reviewed on its site range from $10,000 to $49,999. The table on this page links each source.

The Apple Developer Program is $99 a year. A Google Play developer account is a one-time $25.

Development companies commonly quote 15 to 20% of the build cost a year for updates and maintenance. That is their claim, not a fixed rule; our care plan is quoted from your build.

No. It shows the published market ranges that match the features you pick. Our build price is a fixed quote from your Blueprint.

Yes. We build in Flutter, so one codebase covers iOS and Android, and the order of the store launches is your choice. Lawn By Moe went live on Google Play first while its iOS app was in App Store review.

Yes. The Blueprint splits the features into v1 and later. v1 gets a fixed price; later phases are quoted when you are ready for them, so you pay for what you need first.

A no-code builder or a booking subscription costs less to start and is the right call when its features fit how you work. A custom app makes sense when you need your own workflow, the customer data on your own backend, or an app in your name without a platform's limits. The Blueprint cost sheet compares the options for your business.

Send the brief. We read it, ask about anything missing, and reply with a fixed quote: scope, price and timeline. You decide before any work starts.

No. You pay a deposit before work starts, and the rest as the quote sets out.

Yes. You sign the contract and pay the invoices in your client portal, where you can also follow the project.

Within one working day, by email or WhatsApp.