Refund policy

At a glance

• Services, before work starts: full refund.
• Services, after work starts: we refund the part not done yet.
• After delivery: no refund is promised.
• Digital products: not refundable after purchase.

Services: before work starts

If you cancel a service before we start working on it, you get a full refund.

Services: after work starts

If you cancel after work has started, we refund the part of the service not done yet.

We measure it by the hours already worked on your order, logged in our project system, at 35 US dollars (25 JOD) an hour. Your refund is the price you paid minus those hours times that rate.

After delivery

Once we have delivered a service, we do not promise any refund.

Digital products

Perfex plugins, the Shopify theme and the template are digital products. They are not refundable after purchase.

How to ask for a refund

Email info@supportefy.com or message us on WhatsApp at +962790123700. Tell us your name and which order you mean.

You have 7 days to ask for a refund.

How refunds are paid

Refunds go back the same way you paid: to your card through Stripe, or to your CliQ account. We send them within 10 business days of approving the refund.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.